FREQUENTLY ASKED QUESTIONS

We're compiling answers to the most common questions we're asked and will list them here very soon.  In the meantime, please get in touch by phone or email and we'll be only too happy to help.

COVID-19

icpc Health continues to make the safety of our customers and staff our top priority. We follow all government guidelines, as well as those of our professional bodies.

 

How is icpc Health ensuring the safety of patients and staff?

 

Ensuring the health and safety of all patients and staff remains our top priority. We maintain strict hygiene rules as set out by the Scottish Government and the professional bodies we're associated with. For more information, please see the Health & Care Professions Council website. Our efforts to reduce transmission include, but are not limited to:

  • wearing Personal Protective Equipment (PPE) such as apron, gloves, facemask and eye protection

  • extra anti-bacterial/anti-viral cleaning - the entire clinic is professionally misted every 21 days (a procedure that is effective for 28 days)

  • additional disinfection between patients

  • staff hygiene

  • social distancing

  • perspex screens at reception

What should I expect when visiting the practice?

 

On arrival:

  • arrive 5 minutes before your appointment time

  • park as near to the front entrance as you can and wait in your car until your clinician comes out to get you

  • attend the appointment on your own (unless you have a specific need to be accompanied)

Before your appointment:

  • your clinician will come to your car at your scheduled appointment time

  • wear a face covering - we can supply masks for a small charge if you forget to bring own

  • you will be asked some questions regarding your COVID status and to consent to your contact details being shared with NHS Public Health for Test & Protect

  • leave your coat, gloves and all accessory items in your car

  • use the hand sanitiser provided as you enter the Clinic

  • maintain physical distancing guidelines where possible

 

After your appointment, please:

  • follow all advice given by clinical and reception staff

  • use the hand sanitiser provided at the clinic exit

  • maintain physical distancing guidelines where possible

 

Making payment and booking further appointments​:

  • The easiest, quickest and most convenient way to book and pre-pay is online via our website.

  • You can pay your fee by debit or credit card and book your return appointment at Reception.

  • Contactless payments are accepted up to £100.

Please note we can no longer accept cash payments

Under what circumstances can I not visit the practice?

 

We hope that you understand that we cannot treat you in-person if any one of the four circumstances below is true for you:

  • You, or anyone in your household returned from any restricted areas in the past 10 days

  • You've had close contact with someone diagnosed with COVID-19 in the past 10 days

  • You have experienced any cold- or flu-like symptoms in the past 10 days

  • You currently have any of the following symptoms:

  • a fever (high temperature), a cough (new and continuous), a sore throat, a respiratory illness or breathing difficulties, a loss of the sense of taste or smell, a new skin rash on any part of your body.

Please notify us immediately if:

  • any of the above circumstances are true at the time of booking or at any time prior to your appointment date

  • you develop any of the above symptoms within 10 days after your appointment.

  • We will happily rearrange your appointment for a future date or, where possible, move it online. Your cooperation on this helps to protect our staff and other patients from potential transmissions from asymptomatic patients.

 

If your Clinician tests positive for COVID-19, icpc Health has a duty of care to provide your contact details to the Test & Protect contact tracing team.

MORE FAQs COMING SOON...

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