Practice Management & Administration

Amanda Barclay-Black Practice Manager.png

Practice Manager

Amanda Barclay-Black

Amanda supports our Directors and Clinical teams, also managing our Administration team - the first point of contact for new patients in particular - to ensure that icpc Health patients receive the highest possible quality of care. Read more

Our Administration Team provides an important link for patients of the clinic and are your initial point of contact for general enquiries either on the telephone, by email or at reception.  They can book your appointment, provide basic information on services and direct you to the appropriate clinician depending on your health issue enquiry.  The team also perform other key tasks such as dealing with private health insurance claims, managing patient records and supporting our Practice Manager, Amanda with the day-to-day running of the clinic.

Amanda Barclay-Black: As our Practice Manager, Amanda supports the Directors and Clinical teams to ensure the provision of high quality care and services for the patients of icpc Health.  Amanda works closely with the Directors to develop business strategy and is proactive in the development of services to further enhance patient care.  

 

She is also responsible for the operational management of the business, including finance, human resources, patient safety, information technology, supplier contracts, and facilities management.

Amanda is an accomplished and motivated change management professional with a background in the Public Sector.  She has a successful track record of overseeing continuous improvement initiatives and transformational change.  Since joining icpc Health her focus has been to develop people and processes, maximising the use of technology to drive efficiencies and improvements to icpc Health and enhance patient experience.